GRI CORRESPONDENCE TABLE

Captions:

GC – Global Compact

  INDICATOR GC LOCATION + EVALUATION
  STRATEGY AND ANALYSIS    
1.1 Message from the Chairman   Pages 5-7
1.2 Impacts, risks and opportunities   Pages 8; 34-35; 39-41; 64-68
  ORGANIZATIONAL PROFILE    
2.1 Name   REN – Redes Energéticas Nacionais, SGPS, S.A.
2.2 Brands and services   Pages 21; 23-24
2.3 Operational structure   Pages 13; 280
2.4 Registered office   Av. Estados Unidos da América, 55 - 1749-061 Lisbon
2.5 Countries in which the Company operates   Portugal
2.6 Type and legal nature of ownership   Page 8
2.7 Markets covered   Page 8
2.8 Size   Pages 8-11; 66; 68
2.9 Main changes   No changes have occurred with regard to previous report.
2.10 Premiums   Page 118
EU1 Installed capacity (MW), broken down by energy source and by country or regulatory system   REN’s activity does not include the production of energy, and therefore it is not seen as an applicable indicator.
EU2 Net energy exports, broken down by energy source and by country or regulatory system   REN’s activity does not include the production of energy, and therefore it is not seen as an applicable indicator.
EU3 Number of domestic, industrial and commercial clients   REN’s activity does not include the production of energy, and therefore it is not seen as an applicable indicator.
EU4 Length of transmission lines   Page 17
EU5 Distribution of CO2 allowances, by country and by system   REN’s activity does not include the production of energy, and therefore it is not subject to the allocation of emission allowances, and as such it is not seen as an applicable indicator.
  PARAMETERS FOR THE REPORT    
  Report Profile    
3.1 Period covered   1 January 2014 to 31 December 2014
3.2 Date of last report   2013 Report & Accounts
3.3 Publishing cycle   Annual
3.4 Contacts   Pages 432, sustentabilidade@ren.pt
  Report Scope and Limits    
3.5 Definition of content   Page 74
3.6 Limits   Page 74
3.7 Specific limitations   Page 74
3.8 Basis for preparation   Page 74
3.9 Measurement techniques and calculation bases   Page 74, Methodological notes – page 352-353
3.10 Reformulations   No changes have occurred with regard to previous report.
3.11 Significant changes   No changes have occurred with regard to previous report.
 

GRI Table of Contents

   
3.12 GRI Table of Contents   This table
  Verification    
3.13 Current policy and practice relating to external control of the report   Page 74, Verification Report
  GOVERNANCE    
  Governance    
4.1 Governance structure   Pages 9-11; 295-300; 316-317
4.2 Role of the Chairman   Pages 317-320
4.3 Independent and/or Non-executive Directors   Pages 311-315
4.4 Mechanisms for communicating with shareholders and employees   REN Website: www.ren.pt
4.5 Relation between remuneration and organizational performance   Pages 348-355
4.6 Conflicts of interests   Pages309; 338-339; 360-361
4.7 Qualifications and skills of the directors   Pages 311-315
4.8 Mission statement, values, codes of conduct, and principles   REN's mission, vision and values can be seen at:
4.9 Procedures for overseeing the economic, environmental and social performance   Pages 370
4.10 Processes for assessing management performance   Pages 352-356
  Commitments to External Initiatives    
4.11 Approach to the precautionary principle 7 Pages 164-165; 336-344
4.12 Participation in initiatives subscribed by the organisation 7 Page 74, UN Global Compact
4.13 Participation in associations and national / international bodies   Pages 96-103
  Relations with Stakeholders    
4.14 List of stakeholders   Pages 75-76   http://www.ren.pt/en-GB/sustentabilidade/partes_interessadas/
4.15 Basis for identification of stakeholders   Pages 75-76   http://www.ren.pt/en-GB/sustentabilidade/partes_interessadas/
4.16 Approaches to the relation with stakeholders   Pages 75-76   http://www.ren.pt/en-GB/sustentabilidade/partes_interessadas/
4.17 Issues and concerns of stakeholders and response   Pages 75-76   http://www.ren.pt/en-GB/sustentabilidade/partes_interessadas/

 

ECONOMIC PERFORMANCE
INDICATOR GC LOCATION - EVALUATION
FORMS OF MANAGEMENT

 

Pages 15-20; 41-58; 60; 74-75; 316-317

ASPECT: AVAILABILITY AND RELIABILITY

EU6

Sectoral

Availability and reliability of energy supply

 

Pages Pages 21-25; 41-44; 49-50

ASPECT: DEMAND MANAGEMENT

EU7

Sectoral

Demand management programs, including residential, commercial and industrial programs

 

The nature of REN's business does not allow it to develop demand management programs.

ASPECT: RESEARCH & DEVELOPMENT

EU8

Sectoral

Approach to research and development

 

Pages 96-103

ASPECT: PLANT DECOMMISSIONING

EU9

Sectoral

Provisions for decommissioning nuclear plants

 

There are no nuclear power plants in Portugal.

ASPECT: ECONOMIC PERFORMANCE

EC1

Essential

Creation and distribution of value

 

 

 

Direct economic value generated: 375 million euros
Direct economic value distributed: 353 million euros
Direct economic value of shareholders retained: 22 million euros

EC2

Essential

Financial implications, risk assessment and opportunities
posed by climate change

7

 

For further information on risks and implications derived from climate change, please see the CDP questionnaire (2014), available at: https://www.cdp.net/sites/2014/55/15655/Investor%20CDP%202014/Pages/DisclosureView.aspx

Pages 108-110

EC3

Essential

Coverage of Retirement Plans in the organisation

 

Page 98
Pensions plan - 5 714 (thousand Euros)
Medical assistance plan - 953 (thousand Euros) 

EC4

Essential

Financial contributions to investment

 

Pages 96-103
In 2014, REN received 1 154 (thousand Euros) in investment funding.

ASPECT: MARKET PRESENCE

EC5

Complementary

Ratio between the minimum wage earned at REN and the national minimum wage

6

 

 

 

The amount of the minimum wage earned at REN is 1.6 times the national minimum wage for 2014.

EC6

Essential

Contracting suppliers

 

The contracting process for the procurement of goods, services and construction work is based on the public procurement rules in force, more specifically the Public Procurement Code. This process is based on limited tendering, involving companies included on a list of qualified suppliers for various classes of relevant supplies. In 2014, REN had an average payment time of 41 days.

EC7

Essential

Contracting top managers

6

 

 

REN does not have a policy that limits the hiring of top managers to a specific region of Portugal, to which it confines its business.

 ASPECT: INDIRECT ECONOMIC IMPACTS

EC8

Essential

Development and impact of investment in the community, of a commercial nature, Pro Bono or in kind

 

 

 

Pages 94-96
Initiatives are undertaken based on an assessment of community needs and spontaneous actions in response to the requests made by the institutions referred to.

EC9

Complementary

Description of significant indirect economic impacts for public benefit

 

 

 

Pages 41-58; 65; 108-110

ASPECT: AVAILABILITY AND RELIABILITY

EC10

Sectoral

Coverage of long-term demand (including reserves)

 

 

 

REN collaborates with the Directorate General of Energy and Geology (DGEG) in the monitoring of SEN and SNGN supply security.
Based on prospective reference information on the medium and long-term evolution of the electricity production and the national natural gas systems, the monitoring of supply security consists of assessing the supply-demand balance, taking into account supply and demand evolution and available supplies. This includes capacity increases under which are construction or planned, information necessary for drawing up draft reports on the monitoring of electricity and natural gas supply security. 

ASPECT: DEMAND MANAGEMENT

EC11

Sectoral

Average generation efficiency, broken down by energy
source and by country or regulatory system

 

 

 

REN has no energy production activities and so it is not
affected by this type of analysis. 

ASPECT: SYSTEM EFFICIENCY

EC12

Sectoral

Efficiency in energy transmission and distribution

 

 

 

Pages 21-25; 41-44; 49-50

 

ENVIRONMENTAL PERFORMANCE
INDICATOR GC LOCATION - EVALUATION
FORMS OF MANAGEMENT

 

 Pages 15-20; 41-58; 71; 74-75; 104-105; 316-317

ASPECT: MATERIALS 

EN1

Essential

Consumption of materials

8

Pages 106
REN no longer directly acquires ink cartridges or toners as this is now included in a contract with the printer company.

EN2

Essential

Percentage of materials used that are recycled

8.9

Page 114

ASPECT: ENERGY

EN3

Essential

Direct energy consumption

 

Page 114
All energy consumed by REN comes from fossil sources Only the consumption of fuel used during service in the REN fleet is calculated.

EN4

Essential

Indirect energy consumption

 

Page 114
REN’s electricity supplier is EDP Serviço Universal and all information on the primary energy for electricity production can be found at the following link:

www.edpsu.pt/pt/origemdaenergia/Pages/OrigensdaEnergia.aspx

EN5

Complementary

Energy conservation and efficiency

8.9

Pages 108-113

EN6

Complementary

Initiatives to provide products and services based on energy efficiency or on renewable energies and reductions in the consumption achieved

8.9

Pages 108-113

EN7

Complementary

Initiatives to reduce indirect energy consumption and
reductions achieved

8.9

Pages 108-113

ASPECT: WATER

EN8

Essential

Total water consumption

8

Pages 107

EN9

Complementary

Water resources affected

8

Pages 107
There are no water resources which are significantly affected by REN operations in accordance with the criteria defined by GRI.

EN10

Complementary

Reused water

8.9

Pages 107

ASPECT: BIODIVERSITY

EN11

Essential

Land in protected areas or areas with high biodiversity value outside protected areas

8

Pages 114-118

EU13

Sectoral

Comparison between the biodiversity of restored habitats and that of original habitats

 

Pages 114-118
Monitoring plans have been implemented in work being done on lines and substations, in relation to environmental aspects with greater impact.
REN has no way of measuring the original state of habitats as this relates to old facilities for which no information on the original state exists.

 

EN12

Essential

Significant impacts on protected areas or areas with high biodiversity value outside protected areas

 

Pages 114-118
Further information at: http://www.ren.pt/en-GB/sustentabilidade/ambiente/biodiversidade_e_gestao_dos_ecossistemas/and http://www.ren.pt/en-GB/sustentabilidade/ambiente/avaliacao_ambiental/medidas_compensatorias/

EN13

Complementary

Protected or restored habitats

8

Pages 114-118
Further information at: http://www.ren.pt/en-GB/sustentabilidade/ambiente/biodiversidade_e_gestao_dos_ecossistemas/ and http://www.ren.pt/en-GB/sustentabilidade/ambiente/avaliacao_ambiental/medidas_compensatorias/

EN14

Complementary

Managing impacts on biodiversity

8

Pages 114-118
Further information at: http://www.ren.pt/en-GB/sustentabilidade/ambiente/biodiversidade_e_gestao_dos_ecossistemas/ and http://www.ren.pt/en-GB/sustentabilidade/ambiente/avaliacao_ambiental/medidas_compensatorias/

EN15

Complementary

Number of species listed on the IUCN Red List and on the national conservation list of species with habitats in areas affected by REN

8

Pages 115

ASPECT: EMISSIONS, EFFLUENTS AND WASTE

EN16

Essential

Direct and indirect emissions of greenhouse gases

 

Page 109

EN17

Essential

Other indirect emissions of greenhouse gases

8

Page 109

 

EN18

Essential

Initiatives to reduce the emissions of greenhouse gases

8.9

Pages 109-111

EN19

Essential

Emissions of ozone layer depleting substances

8

REN does not produce any products or services that use
any ozone layer depleting substances Over time, all climate control equipment containing ozone layer depleting gases has been replaced in accordance with REN’s equipment replacement plan.

EN20

Essential

NOx, SOx and other significant emissions into the atmosphere

8

As a result of REN activity, the level of NOx and SOx emissions is considered irrelevant Moreover, this indicator was not considered relevant by our stakeholders.

EN21

Essential

Waste water rejection

8

Page 107
7 820.07 m3 were rejected by the Bucelas WWTP.

EN22

Essential

Production of waste by type and by final destination

8

Page 107

EN23

Essential

Occurrence of spills during work

8

In 2014, one spill of hazardous substances took place or around 40 litres of insulating oil. From a perspective of continuous improvement, it is REN’s aim to enhance the awareness of its employees and of the environmental monitoring teams to always record the amounts of hazardous substances spilled.

EN24

Complementary

Production of waste according to the Basel Convention

8

This indicator is not applicable, since the waste produced by REN is all sent to national waste management operators.

EN25

Complementary

Water resources and respective habitats affected by the rejection of waste water

8

Pages 107

ASPECT: PRODUCTS AND SERVICES

EN26

Essential

Initiatives to assess and mitigate environmental impacts

8.9

Pages 104-105; 114-116

Further information at: http://www.ren.pt/en-GB/sustentabilidade/abordagem_da_ren/, http://www.ren.pt/en-GB/sustentabilidade/ambiente/avaliacao_ambiental/avaliacao_ambiental_estrategica/ and http://www.ren.pt/en-GB/sustentabilidade/ambiente/avaliacao_ambiental/avaliacao_de_projectos/

EN27

Essential

Percentage that has been recovered from products sold
and the respective packaging

8.9

This indicator is not applicable to REN’s activity as the Company does not produce products with packaging.

ASPECT: COMPLIANCE

EN28

Essential

Legal proceedings and penalties for breach of legislation on environmental issues

8

In 2014, 25 proceedings relating to administrative environmental offences were brought, 44 cases were concluded and none considered REN culpable. 40 cases were carried forward from previous years.
Sum paid in fines: 0 euros

ASPECT: TRANSPORT

EN29

Complementary

Environmental impacts resulting from transportation

8

Pages 110-113

EN30

Complementary

Costs and investments relating to environmental protection

8.9

Page 107

 

SOCIAL PERFORMANCE - LABOUR PRACTICES
INDICATOR GC LOCATION + EVALUATION
FORMS OF MANAGEMENT

 

Pages 11-13, 24, 44-45, 50-53, 60-61, 252-254

ASPECT: EMPLOYMENT

EU14

Sectoral

Retention and renewal of skilled labor

 

Pages 86-90

LA1

Essential

Employees per type of job

 

There are no part-time employees. All work contracts are full-time. REN does not have supervised employees.
Pages 81-86

LA2

Essential

Rate of employee rotation by age, gender and region

 

The rotation rate by region is not applicable, as REN’s operations are centred in Portugal.
Pages 81-86

EU15

Sectoral

Percentage of employees eligible for retirement in the next 5 to 10 years

 

Page 81

EU16

Sectoral

Policies and requirements relating to the health and safety of employees, contractors and subcontractors

 

Pages 91-95

EU17

Sectoral

Average of subcontracted employees

 

Page 92

EU18

Sectoral

Training of subcontracted employees

 

Pages 93-94

LA3

Complementary

Benefits for full time employees

6

Page 91

ASPECT: RELATIONS BETWEEN EMPLOYEES AND MANAGEMENT

LA4

Essential

Employees covered by collective bargaining agreements

3

Page 90

LA5

Essential

Minimum periods of notice in relation to operational changes

3

The notice periods follow those of the General Labor Law.

ASPECT: HEALTH AND SAFETY AT WORK

LA6

Complementary

Employees represented on safety and occupational health
committees

 

Pages 90
Percentage of total labor represented on formal health and safety committees 54%.

LA7

Essential

Rates of injuries, occupational diseases, lost days, absenteeism and deaths resulting from work activities

 

Pages 92-94
No of accidents resulting in Sick Leave for REN workers: 4
No of accidents not resulting in Sick Leave for REN workers: 3
No of occupational diseases: 0

LA8

Essential

Programmes relating to serious illnesses

 

Pages 91-92; 93-94

LA9

Complementary

Topics related to health and safety, covered in formal agreements with trade unions

 

The topics covered are described under Title XV and under Annex IV of the Collective Bargaining Agreement.

ASPECT: TRAINING

 

 

LA10

Essential

Annual training per employee

 

Pages 87-89

LA11

Complementary

Skills management programmes

 

Pages 86-90

LA12

Complementary

Employees with performance evaluation and career development

 

100%
Pages 89-90

ASPECT: DIVERSITY AND EQUAL OPPORTUNITIES

LA13

Essential

Number of employees per diversity indicator

1.6

REN has two disabled employees.
Pages 83-84

LA14

Essential

Ratio between men's and women's base-salaries by functional category

1.6

The amount of salary earned at REN does not depend on gender but on the professional category and on the skills shown.

 

SOCIAL PERFORMANCE - HUMAN RIGHTS
INDICATOR GC LOCATION - EVALUATION
FORMS OF MANAGEMENT

 

 Pages 15-20; 41-58; 71; 74-75; 80-81; 316-317

ASPECT: INVESTMENT PRACTICES AND PROCUREMENT PROCEDURES

HR1

Essential

Investment agreements with clauses on human rights

1, 2, 4, 5, 6

In Portugal, aspects relating to human rights are covered by the Constitution and in the General Labour Law.
However, REN is preparing a specification to be included in the lists of specifications, which will address requirements on social responsibility to be fulfilled in undertakings and in contracts for the provision of services, which will include human rights.

HR2

Essential

Suppliers evaluated on human rights

1, 2, 4, 5, 6

Legal compliance is validated during the supervision of
subcontractors and during audits REN complies with Portuguese law, more specifically by ensuring human rights as reflected in the company’s Code of Conduct (see answer HR1).

HR3

Complementary

Training of employees on human rights

1, 4, 5

0%

Although REN has not promoted any specific training initiative on human rights, the Company’s Code of Conduct covers compliance with human rights, and is known to all employees. Additionally, REN is a signatory to the principles of the UN Global Compact.

ASPECT: NON-DISCRIMINATION

HR4

Essential

Incidents involving discrimination and actions taken

1, 6

REN complies with Portuguese legislation ensuring human rights and is a signatory to the principles of the UN Global Compact. No incidents involving discrimination were identified in 2014.

ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING

HR5

Essential

Freedom of association and collective bargaining

1, 3

REN guarantees freedom of association and collective negotiation in accordance with the ethical principles and rules of behaviour set out in the Code of Conduct. In 2014, no situations were identified in which the right to freedom of association and collective negotiation was at risk.

The mechanisms relating to the right to strike are guaranteed by national legislation.

ASPECT: CHILD LABOUR

HR6

Essential

Risk of child labour

1.5

REN complies with Portuguese legislation prohibiting the contracting of child labour and is a signatory to the principles of the   UN Global Compact. Legal compliance is validated during supervision and audits.

ASPECT: FORCED AND SLAVE LABOUR

HR7

Essential

Risk of forced and slave labour

1, 4

REN complies with Portuguese legislation prohibiting the contracting of child labour and is a signatory to the principles of the UN Global Compact. Legal compliance is validated during supervision and audits.

ASPECT: SAFETY PRACTICES

HR8

Complementary Security personnel trained in human rights 1,2 0%
REN complies with Portuguese legislation ensuring human rights and is a signatory to the principles of the UN Global Compact. Legal compliance is validated during the supervision of subcontractors and during audits.
ASPECT: INDIGENOUS RIGHTS

HR9

Complementary

Cases of violation of the rights of indigenous people

1

REN’s business is conducted in Portugal and so this indicator is not applicable.

SOCIAL PERFORMANCE - SOCIETY
INDICATOR GC LOCATION - EVALUATION
FORMS OF MANAGEMENT

 

 Pages 15-20; 41-58; 71; 74-79; 316-317

ASPECT: COMMUNITY

EU19

Sectoral

Decision-making processes participated in by communities

 

http://www.ren.pt/en-GB/sustentabilidade/ambiente/avaliacao_ambiental/avaliacao_ambiental_estrategica/

EU20

Sectoral

Management of impacts resulting from involuntary changes / displacement

 

The notice periods follow those of the General Labour Law, and the measures set out in Chapter II, Section I of the ACT are complied with.

EU21

Sectoral

Planning and response to disasters / emergencies

 

91-93
Further information is available at:
http://www.ren.pt/en-GB/sustentabilidade/partes_interessadas/recursos_humanos/Pages

SO1

Essential

Managing impacts on communities

 

Pages 95-96

EU22

Sectoral

Movement of persons as a result of expansion or construction of production facilities and transmission lines, from an economic and physical standpoint

 

A significant part of construction of infrastructure on a national level is outsourced. Most construction takes place at a local level.

ASPECT: CORRUPTION

SO2

Essential

Assessment of corruption risks

10

The Group’s accounts are audited by an independent auditor and are subject to external legal certification in accordance with applicable regulations, and it is not therefore our practice to carry out a risk analysis for corruption within REN’s units or business areas It should be noted that, to date, there have been no cases against REN companies.

SO3

Essential

Training of employees in anti-corruption practices

10

0%
Although the REN has not promoted any specific training initiative on anti-corruption policies and procedures, the company’s Code of Conduct defines the mechanisms for reporting any possible irregularities and violations of the Code (Article 20).

SO4

Essential

Actions taken in the event of corruption

10

No case of corruption was identified at any of the REN companies, as such, it was not necessary to apply measures in this regard. See SO2.

ASPECT: PUBLIC POLICY

SO5

Essential

Position on public policies and lobbying practices

10

REN is registered on the European Transparency Register (Transparency Register ID: 36820998995-30) REN collaborates in the preparation of studies and in discussion forums for the sector at government level, more specifically:
- Active follow-up in the drafting of EU legislation and establishment of contacts with its institutions (European Commission, European Council and European Parliament).
– Regular participation in different projects and working groups of international organizations in the electricity and natural gas sectors, more specifically in ENTSO-E, ENTSO-G, MedGrid, Med-TSO, FOSG, CCE, GTBI, Marcogaz and GIE, which actively influence European policies and promote good practices for the sector
– Promotion of European sessions to debate current and innovating topics at the Open Days of Regions.
- Combined work with DGEG and ERSE in the establishing of new European network codes for the natural gas and electricity sectors
– With a view to structuring its positioning at these institutions, since the start of 2014 REN has promoted a 'EUROPEAN AGENDA Forum', to debate the European dossiers and studies on the agenda.

SO6

Complementary

Funding of political parties

 

REN does not fund any political parties, and this is an
activity forbidden by law in Portugal.

ASPECT: UNFAIR COMPETITION

SO7

Complementary

Lawsuits for unfair competition, antitrust and monopoly practices

 

The REN is the sole concession holder for the transmission of energy in Portugal. Our work is regulated, and therefore it has no interference in setting prices.

ASPECT: COMPLIANCE

SO8

Essential

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

 

In 2014, there were no fines or non-monetary sanctions.

 

SOCIAL PERFORMANCE - PRODUCT
INDICATOR GC LOCATION - EVALUATION
FORMS OF MANAGEMENT

 

 Pages 15-20; 41-58; 71; 74-75; 316-317

ASPECT: ACCESSIBILITIES

EU23

Sectoral

Programmes, partnerships with the Government, to improve and maintain access to electrical services.

 

Please see answer for indicator SO5.

ASPECT: AVAILABILITY OF INFORMATION

EU24

Sectoral

Practices for dealing with language, cultural, educational and physical barriers to access and the safe use of electrical services.

 

REN does not distribute power to retail or end-user
consumers However, where appropriate, the Company publishes information to clarify the general public on relevant issues on the impact of energy transmission.

ASPECT: HEALTH AND SAFETY OF THE CLIENT

PR1

Essential

Health and safety relating to products and services.

 

Pages 42-54

PR2

Complementary

Cases of legal non-compliance relating to impacts of products and services on health and safety.

 

In 2014, in the audit for the renewal of certification conducted by APCER (Portuguese Certification Association), no cases of legal non-compliance were identified relating to standard NP 4379:2008 Health and Safety at Work Management Systems.

EU25

Sectoral

Number of deaths and injuries, including diseases caused by REN’s infrastructures to people outside the Company.

 

Zero.
There were no occurrences in 2014.

ASPECT: LABELLING OF PRODUCTS AND SERVICES

PR3

Essential

Information on products and services required by regulations.

8

Pages 21-25; 41-44; 49-50

PR4

Complementary

Cases of legal non-compliance relating to information on products and services and labelling.

8

There were no cases of non-compliance recorded on the
information available in 2014.

PR5

Complementary

Client satisfaction

 

Page 76

Further information at: http://www.ren.pt/en-GB/sustentabilidade/partes_interessadas/fornecedores/

ASPECT: ADVERTISING

PR6

Essential

Programmes of voluntary codes relating to marketing communications, including advertising, promotion and sponsorship.

 

The principles by which REN is governed in terms of
communication are covered in the Company’s Code of
Conduct (Article 14).

PR7

Complementary

Cases of legal non-compliance concerning voluntary codes related to marketing communications, including advertising, promotion and sponsorship.

 

There were no recorded cases of non-compliances relating to communication, marketing, advertising, promotion and
sponsorship in 2014.

ASPECT: CLIENT PRIVACY 

PR8

Complementary

Complaints regarding breaches of client privacy.

 

REN complies with Portuguese legislation regarding the
confidentiality of information, this principle is covered
in the Company’s Code of Conduct. No complaints have been identified regarding breaches of client privacy.

ASPECT: COMPLIANCE

PR9

Essential

Fines for legal non-compliance relating to the provision and use of products and services.

 

No fines were recorded in 2014 for legal non-compliance relating to the provision and use of products and services.

ASPECT: ACCESSIBILITIES

EU26

Sectoral

Percentage of population not supplied in areas of concessioned distribution, by rural and urban area.

 

REN’s activity does not include power distribution, so this indicator is not applicable.

EU27

Sectoral

Interruptions to domestic supply and respective duration due to non-payment.

 

REN’s activity does not include distribution, so this
indicator is not applicable.

EU28

Sectoral

Interruption of supply.

 

Pages 42-44; 49-50

EU29

Sectoral

Average duration of supply interruptions.

 

Pages 42-44; 49-50

EU30

Sectoral

Average coefficient of availability of a plant per energy source, country and regulatory system.

 

REN’s activity does not include distribution, so this
indicator is not applicable.

 

METHODOLOGICAL NOTES
INDICATOR DEFINITION / CALCULATION CRITERIA

EC1

Direct economic value generated:

Corresponds to the sum of net added value, net income not related to VAB, financial income and dividends from subsidiaries, subtracted from other costs and losses.

Economic value distributed

Corresponds to the costs relating to employees and management bodies, dividends paid to shareholders, interest payments, payments to the State in taxes, Corporate Income Tax and community support.

Accumulated economic value

Corresponds to the subtraction of the economic value distributed from the direct economic value generated.

EN1

Lubricating oils

The average density value used for converting the volume of lubricating oils to mass units was 0.89 kg/dm3

EN3

Diesel

Diesel net calorific value taken from the table of the Portuguese Environment Agency for net calorific values, emission factor and oxidation factor obtained from National Inventory of Atmospheric Emissions (INERPA) published in 2013: 43.07 GJ/t.

Petrol

Petrol net calorific value taken from the table of the Portuguese Environment Agency for net calorific values, emission factor and oxidation factor obtained from National Inventory of Atmospheric Emissions (INERPA) published in 2013: 44.00 GJ/t.

Natural Gas

Natural gas net calorific value taken from the table of the Portuguese Environment Agency for net calorific values, emission factor and oxidation factor obtained from National Inventory of Atmospheric Emissions (INERPA) published in 2013: 38.44 GJ/t.

Propane

Propane gas net calorific value taken from the table of the Portuguese Environment Agency for net calorific values, emission factor and oxidation factor obtained from National Inventory of Atmospheric Emissions (INERPA) published in 2013: 48.45 GJ/t.

EN16

Direct and indirect emissions of greenhouse gases

Total amount of direct emissions of greenhouse gases (SF6 used as dielectric insulator, CH4 from the purges of the gas pipeline, and CO2 from the boilers) and indirect emissions (through the consumption of electricity and network losses).

Electricity

In 2014, monthly emission factors were used which correspond to the figure provided by REN's energy supplier, EDP Serviço Universal (www.edpsu.pt/pt/origemdaenergia/Pages/OrigensdaEnergia.aspx).

Diesel

Diesel emission factor taken from the table of the Portuguese Environment Agency for net calorific values, emission factor and oxidation factor obtained from National Inventory of Atmospheric Emissions (INERPA) published in 2013: 0.0741 tCO2 eq/GJ.

Petrol

Petrol emission factor taken from the table of the Portuguese Environment Agency for net calorific values, emission factor and oxidation factor obtained from National Inventory of Atmospheric Emissions (INERPA) published in 2013: 0.0737 tCO2 eq/GJ.

Natural Gas

Natural gas emission factor taken from the table of the Portuguese Environment Agency for net calorific values, emission factor and oxidation factor obtained from National Inventory of Atmospheric Emissions (INERPA) published in 2013: 0.0566 tCO2 eq/GJ.

Propane

Propane gas emission factor taken from the table of the Portuguese Environment Agency for net calorific values, emission factor and oxidation factor obtained from National Inventory of Atmospheric Emissions (INERPA) published in 2013: 0.0631 tCO2 eq/GJ.

CH4 (purges)

Potential global warming value of CH4 defined by the Intergovernmental Panel on Climate Change (IPCC 2013): 28 tCO2eq (considering a composition of 87.89% CH4 in Natural Gas).

SF6 (leaks)

Potential Global Warming Value of SF6 defined by European Parliament and Council Regulation (EC) No 842/2006 of 17 May 2006 on certain fluorinated greenhouse gases: 22 200 tCO2eq.

EN17

Other indirect emissions of greenhouse gases

Use of data from the travel agency on the calculation of greenhouse gas emissions. The calculation of CO2 is based on the trip/number of miles multiplied by 0.289 (carbon footprint reference value): 319 x 0.289 = 92.19 (CO2 Kg)
The reference value of 0.289 was calculated in accordance with the GHG Protocol, e.g.: the number of miles flown is multiplied by 1.61 to determine the number of kilometres travelled. In order to determine greenhouse gas emissions, the number of kilometres is multiplied by the emission factor equal to 0.18 kg CO2 per km.

EN21

Waste water rejection

Rejection of waste water associated with the LNG regasification process and leaching of the cavities for underground storage of natural gas.

LA2

Rotation rate

∑ people leaving the company / average headcount (full contract workers + term + interns).

LA7

Absenteeism rate

Ratio of the sum of paid leaves of absence (due to illness, accident, maternity and other reasons) and unpaid absences, divided by the total number of theoretical working hours.

Incidence rate

Measures the number of fatal and non-fatal occupational accidents occurring in a given period per one thousand employees at risk in that same period.

Severity rate

Measures the number of days lost through non-fatal accidents that occur in a given period of time per every million hours worked during the same period.

LA10

No of Hours of training per Employee

∑ Hours of training / average headcount (full contract workers + term + interns).

EU28

Average frequency of system interruption (SAIFI)

Ratio of the total number of interruptions at delivery points, during a specific period, divided by the total number of   delivery points in the same period.
Electricity: SAIFI corresponds to the average number of accidental interruptions greater than three minutes seen at delivery points during a specific period of time.
Gas: Average No of interruptions per output point - ratio between the total number of interruptions at output points during a specific period, divided by the total number of output points at the end of the period under consideration.

EU29

Average duration of supply interruptions (SAIDI)

Ratio of the sum of interruption times at delivery points, during a specific period, divided by the total number of   delivery points in the same period.
Electricity: SAIDI for a specific period of time (generally, one year) is the average accidental interruption time greater than three minutes at delivery points.
Gas: Average duration of interruptions per output point (min/output point): ratio between the sum of interruption durations at output points during a specific period, divided by the total number of output points at the end of the period under consideration.


INDEPENDENT VERIFICATION OF SUSTAINABILITY INFORMATION INCLUDED IN THE ANNUAL REPORT 2014 OF REN